RETURNS + EXCHANGES
Returns and Refunds are valid within 30 days from the product arrival date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice. 45 days after the order date we will not accept returns or refunds of items.
Products to be returned will need to be mailed to our Canadian office as directed by support by following the steps below. If your item has arrived damaged or is faulty (or in the event it's not your size or to your satisfaction), We ask that you go to our return portal here or email info@luxiaaclothing.com with a photo, then we will proceed with with a refund or replacement.
All Intimates (lingerie, underwear and bras) and swimwear are final sale and cannot be returned or exchanged by mail due to hygienic reasons.
ONLINE RETURN POLICY:
Returns and Refunds are valid within 30 days from the date the product arrived. After 45 days we will not accept returns or refunds of items.
I received my order but an item I ordered does not fit, can I exchange?
We do not offer exchanges at this time. Please view our return policy above. If you do not like a product or the product is not your size, we will ask you to ship the product to us. Once your return has been received & inspected, you will receive a refund or a replacement within 5-7 business days. The costs of shipping back to our warehouse in Canada is the responsibility of the customer. In some situations, we reserve the right to send out complimentary shipping labels depending on the situation.
How soon will I receive a refund for my online return?
Refunds are processed 5-7 business days after your return is received & has been inspected. In most cases, we do process them sooner.
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